Contacting Rockerbox Support
There are two primary ways you can contact Rockerbox:
- Rockerbox Support team: For any support issues/questions related to data/integrations or account settings
- Your CSM: For inquiries related to strategy, scheduling, or contract renewal/changes
Here's a quick overview of what this means for you ⚡
1. Contacting Support at Rockerbox ☎️
- Support can be contacted via our in-app chatbot or by emailing support@rockerbox.com
2. What Constitutes a Support Request 🤝
A support request can include any of the following:
- Rockerbox set up (mapping, new channel launches etc.)
- Discrepancies or bugs
- Rockerbox methodology questions
- Rockerbox reporting or UI use questions
- Account changes i.e. user management
3. Non-Support Requests 📊
For non-support requests, you can email your CSM directly.
Non-support related requests include the following:
- Use Case related questions
- How Rockerbox can grow with you
- Questions on new product launches
- Inquiries related to contract renewal/changes