Rockerbox is able to track inbound and outbound call center data - to enable you to quantify the impact of your call center in driving conversions.
This must match the persistent ID you are providing in your purchase event
Timestamp of call
This timestamp should be before the purchase timestamp
Unique ID (i.e. Call ID)
This is a unique identifier against each call
Marketing touchpoint data (if available)
If you have unique phone numbers for different marketing channels i.e. Facebook, Google - we can include those touchpoints along the user path if you include this field
Note: If you have multiple fields available for a marketing touchpoint i.e. channel + campaign name you can send us multiple columns
Supported file types
csv, tsv, xlsx
Daily (only one file should be sent per day), with no duplicates
File naming convention
You can send your call center files to Rockerbox via SFTP, S3, or Email
See Sending Files to Rockerbox for more detail.
Updated 4 months ago