What you can expect from Rockerbox's Onboarding
Our onboarding is designed to set you and your team up to begin leveraging Rockerbox as quickly as possible - ensuring you have all the help and resources you need to make this process clear, easy, and seamless.
You can expect onboarding to take anywhere from 2-4 weeks based on the complexity of your implementation and your team's availability. We will work with you to determine the timeline that best meets your specific needs.
We ask for an up-front time commitment from you and your team in order to implement necessary tracking across your conversion activity and marketing channels.
This includes two joint-working sessions where we will complete needed onboarding steps together, QAing live. Our team will provide step by step instructions and will be there to answer questions and provide support along the way.
We ask for availability and bandwidth to attend working sessions from not only your team but also any agencies you may work with.
Your ability to complete same-day tracking implementation and provide access to all necessary tech platforms or vendors will facilitate our hyper-consensed timeline and allow you to begin leveraging Rockerbox faster.
We commit to providing all needed resources at each working session to ensure you have the hands-on help needed to make implementation as easy as possible.
We will work with you and your team to determine which communication methods work best and will be available for additional support and calls as needed. This includes utilizing a shared slack channel.
Updated 9 months ago