Turn Off Cloudflare Proxy

For customers using Rockerbox Custom Tracking Domains with Cloudflare

In order for the custom domain feature to work in Rockerbox, you must disable the proxy in your Cloudflare settings. You will not lose the benefits of a proxy because we will have the proxy enabled in our settings. This action allows Rockerbox to issue the SSL certificate for your custom domain successfully.

  1. Locate your Rockerbox Custom Domain
    Head over to Settings > Account > Domains to find your custom domain. Copy the subdomain that's displayed on the page.
  1. Find CNAME in Cloudflare
    In Cloudflare, select the DNS tab and search for the subdomain you just copied from Rockerbox .

Notice the Proxy status is a "Proxied" orange cloud.

  1. Turn Proxy Off
    Toggle the orange cloud icon to change the Proxy status to DNS only.

Click Save to save the update. There should now be a gray cloud next your CNAME DNS record.

And that's it! This action allows Rockerbox to take control of this domain at the SSL Layer on our servers so you can be upgraded without an interruption in service.


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